Self Advocacy Association of New York State

Medicaid Service Coordination
Working Out the Issues



Try to Work Things Out
~ Introduction - What is it all about?
~ Rules for Service Coordination
~ Paperwork
~ Working Out Issues
~ Choices
~ Brochure
~ Click here to download a booklet about the above information, updated 2007 - PDF

If you are not satisfied with the work your service coordinator is doing for you, ask yourself why?

Have you told your service coordinator you are having a problem?

Have you tried to work things out?

Have you told your service coordinator what you want them to do for you?

Have you asked people in your circle to help you?

Here are some steps to follow to help you get what you want:

Step One
Think about what it is that you want. Talk with your circle, friends, and service coordinator.

Step Two Tell your service coordinator and circle what you have decided you want.

Step Three
Together decide how you, your circle, and your service coordinator can help accomplish your goals. The specific requests for help from your service coordinator and others will be on your activity plan.

Step Four check mark
Follow up with everyone to check that they are doing their piece. Use your activity plan and on going meetings with your service coordinator to see what has been accomplished each month to work towards your requests.

Step Five
If you are not satisfied with the work your service coordinator is doing for you let him or her know. Tell your service coordinator what you are dissatisfied about and why. Ask your circle for support if you feel you need it. Come up with a plan to work out your issue.

This is a very important step in resolving your issue. You need to be upfront and honest about your concerns. Doing this with your service coordinator is the only way to begin to work things out with your service coordinator.

Step Six
Continue to follow up with your service coordinator and reviewing your activity plan.

2 people shaking hands

Hopefully you have worked your issue out with your service coordinator and are now satisfied with the work they are doing for you.

 
SANYS, Self-Advocacy Association of NYS, Inc.